"Flame studio" Rental Terms and Conditions
§1. General Provisions
1. The owner and manager of “FLAME STUDIO” is Artsemi Ryzhankou, conducting business as a sole proprietorship (JDG), NIP: 8992950831, with its registered address at: ul. marsz. Józefa Piłsudskiego 74/131, 50-020 Wrocław (“Lessor”).
2. The main purpose of the studio is to conduct photo shoots and video recordings.
3. The studio may also be rented for events, workshops, meetings and other purposes agreed individually.
4. Natural persons or business entities using the studio rental service are hereinafter referred to as the “Lessee”.
5. The place of service provision is the studio at the address indicated in §1 item 1, unless the parties agree otherwise.
§2. Rules for Using the Studio, Equipment and Rental Time
1. A one-hour rental lasts 60 minutes and includes time for preparation, the photo shoot, packing and cleaning within the reserved time. Access to the studio is provided from the beginning of the reserved hour.
For a 1-hour booking, the Lessee is obliged to take into account that the rental time includes mandatory activities related to restoring the premises to their original condition and basic cleaning.
In a standard situation, without the use of special materials and without animals, the photo shoot and packing should be completed in such a way that, no later than 5 minutes before the end of the hour, the premises are restored to a condition corresponding to their state before the rental began. Accordingly, the actual working time for a 1-hour rental is up to 55 minutes. The studio administrator has the right to enter the room 5 minutes before the end of the reserved time in order to check the condition of the premises and begin light cleaning. All participants of the session are obliged to leave the studio no later than at the moment the rental ends.
In cases where the format of the session requires extended cleaning, the actual working time is shortened and determined with regard to the requirements of these Terms and Conditions, in particular:
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when using materials requiring additional cleaning and ventilation - in accordance with item 17 of §2;
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for sessions involving animals - in accordance with item 16 of §2.
2. The Lessee is obliged to independently plan the course of the session with regard to the indicated requirements, so that by the end of the rental the studio is returned in proper condition.
The Lessor provides a studio rental service with access to studio equipment, furniture and props.
3. The equipment must be used in accordance with the recommendations of the Lessor and the manufacturer. In case of any doubts, the studio administrator must be contacted immediately.
4. The Lessor provides equipment in good technical working order. Any defects must be reported immediately.
5. The Lessee shall use the equipment in accordance with its intended purpose and occupational health and safety and technical safety rules, and shall ensure that it is not damaged through the Lessee’s own fault or through the fault of third parties present in the studio.
6. Studio equipment may be operated only by persons who have appropriate skills and experience in working with such equipment. If the Lessor, meaning the studio administrator, has justified doubts as to whether the Lessee or the Lessee’s team has the necessary skills, the Lessor has the right, at its own discretion:
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to refuse to make the studio equipment available, or
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to allow the use of the equipment only with the mandatory participation of an assistant (photo/lighting) for an additional fee in accordance with the current price list.
7. The Lessee bears full financial liability for all damage caused in the studio, including damage to or loss of equipment, furniture, props, decorative elements, as well as contamination of the cyclorama, floor, walls, textiles and other property.
The amount of due compensation shall be determined on the basis of the actual costs incurred by the Lessor in connection with repair, cleaning, painting, replacement or restoration of the property, and if repair is impossible or considered uneconomical, on the basis of the cost of purchasing new, similar or comparable property at market prices at the time of settlement, including any delivery and installation costs.
If, as a result of damage caused by the Lessee, it is necessary to temporarily exclude the studio or part of it from use in order to restore it to its original condition, the Lessee is also obliged to cover the costs of maintaining the premises for the period during which the studio is excluded from use, calculated proportionally to the number of days of exclusion on the basis of the actual monthly rental cost of the premises borne by the Lessor.
The Lessee undertakes to reimburse the indicated costs in full no later than within 7 (seven) calendar days from the date of receiving the relevant request from the Lessor.
8. The use of additional equipment, decorations, structures, smoke generators, snow generators and any technical devices belonging to the Lessee or third parties is permitted only after prior agreement with the Lessor. The Lessee bears full responsibility for the safe installation, use and dismantling of such equipment, as well as for any damage caused to the studio or third parties in connection with its use.
9. It is prohibited to remain in the studio while visibly intoxicated by alcohol or under the influence of drugs or other intoxicating substances. In the event of a breach of this prohibition, the Lessor has the right to immediately terminate the rental and demand that the studio be vacated without refund of any amounts paid.
10. The Lessor shall not be liable for direct or indirect damage caused by the Lessee as a result of improper use of equipment, nor for the consequences of accidents. The person making the booking is responsible for the course of the session.
11. Before starting to use the studio, the Lessee is obliged to inspect the premises, the cyclorama, furniture, props and other studio property and, in the event of any dirt, damage or other significant defects, immediately inform the Lessor, meaning the studio administrator, before the session begins.ęciem sesji.
Failure to provide such notice means that the Lessee accepts the studio and equipment in proper condition. All dirt, damage and other defects found after the end of the rental time shall be deemed to have arisen during the rental period and shall be covered by the Lessee, unless the Lessee proves otherwise.
12. The use of food, drinks, self-tanning products, body oils and lotions, confetti, glitter, artificial snow and other similar substances that may leave difficult-to-remove marks is prohibited in the studio without the prior consent of the studio administrator.
In the event of a breach of this prohibition or the use of the indicated materials to an extent that causes dirt on the cyclorama, floor, walls, furniture, textiles, props or other studio property requiring more than standard cleaning, the Lessee shall be charged an additional cleaning fee of 150 (one hundred and fifty) PLN.
If the above-mentioned dirt cannot be removed as part of enhanced manual cleaning and professional cleaning, painting, repair or replacement of damaged property is required, the Lessee shall additionally cover the actual cost of such works and materials under the terms specified in item 7 of §2 of these Terms and Conditions.
13. When using the snow machine, 2 liters of fluid are included in the rental price. This amount is usually sufficient for at least 3-4 photo shoots. If additional fluid is required, including in cases of increased consumption within one rental, the surcharge is 15 PLN for each 0.5 liter in accordance with the current price list.
14. A mandatory change of footwear applies in the studio premises: the Lessee and all accompanying participants are obliged to use changeable footwear or shoe covers, or, before the session begins, ask the studio administrator to protect the soles of the footwear and/or the floor using available means, such as foil, tape, etc.
If the Lessee and all session participants intend to use their own footwear, the soles must be clean and taped.
If visible marks of dirt, coloring substances or other footwear-related dirt appear on the floor or cyclorama and require more than standard light cleaning, such as scrubbing, use of special agents, etc., a fixed cleaning fee of 150 (one hundred and fifty) PLN shall be charged.
If, as a result of such dirt, chemical or professional cleaning, coating renewal, cyclorama painting or repair/replacement of damaged elements is required, the Lessee shall additionally cover the actual cost of such works and materials under the terms specified in item 7 of §2 of these Terms and Conditions.
15. Surowo zabrania się stawania lub siadania na skosach cykloramy.
16. Animals may be brought into the studio only with the prior consent of the Lessor. The Lessee bears full responsibility for any damage, dirt or other consequences caused by animals present in the studio at the Lessee’s initiative.
Taking into account the possibility of allergies to animal hair or odor among other clients, more thorough cleaning is required after sessions involving animals, including careful cleaning and vacuuming of surfaces from animal hair and traces of the animal’s presence. The Lessee is obliged to allocate at least 20-25 minutes for such cleaning within the paid studio rental time.
If, after the rental time ends, cleaning has not been performed or traces of the animal’s presence require additional professional cleaning, the Lessee may be charged additional cleaning fees and/or other fees in accordance with these Terms and Conditions.
17. If, with the consent of the Lessor, confetti, artificial snow, foams, dense smoke generators or other materials requiring additional protection, ventilation and cleaning, including foil, etc., are used, the Lessee is obliged to include preparation and cleaning time within the paid rental period. A session using the indicated materials must end no later than 15 minutes before the end of the reserved time, and the remaining time shall be used for cleaning and restoring the studio to its original condition.
18. Any stay in the studio after the end of the reserved time, including for cleaning, collecting props, gathering the team or being late to leave, is treated as an extension of the rental and is subject to an additional fee of 150 (one hundred and fifty) PLN per hour, charged by the minute at 2.50 PLN for each started minute beyond the reserved time.
19. The minimum studio rental time is 1 (one) hour. Bookings are always made for full hours (1, 2, 3, etc.). The Lessee’s late arrival or early end of the rental does not affect the price or duration of the booking. The time is not extended and the fee is not reduced.
20. Meals and drinks may be consumed only in the specially designated waiting/kitchen area. It is prohibited to consume food and drinks on the cyclorama, in photo zones, on upholstered furniture and near equipment. In the event of dirt on the floor, furniture, fabrics or equipment caused by food products or drinks, the Lessee shall be liable under the terms specified in item 7 of §2 of these Terms and Conditions.
21. A maximum of 6 (six) persons may be present in the studio at the same time, including the Lessee, models, makeup artists, assistants and other accompanying persons. The presence of a larger number of persons is possible only with the prior consent of the Lessor and involves an additional fee at an individual rate for each person.
22. By booking the studio, the Lessee declares that they have read these Terms and Conditions and accept them, including the consequences of any breaches.
§3. Safety and Restrictions
1. Smoking tobacco products and e-cigarettes, as well as using open fire (incense, matches, flares, fireworks, etc.), is strictly prohibited.
2. Candles included in the studio decorations are intended solely for decorative purposes and must not be lit. Lighting decorative candles without the prior consent of the studio administrator is prohibited.
3. If decorative candles included in the studio decorations are lit without prior agreement with the studio administrator, the Lessee is obliged to cover the cost of such candle set in the amount of 60 PLN for each used set.
4. Using the studio for purposes contrary to law is prohibited.
5. Conducting nude or erotic sessions in the studio is permitted only in strict compliance with the law and only with the participation of adults holding a document confirming their age. Any erotic or pornographic recordings involving minors are categorically prohibited.
6. The Lessee bears full responsibility for the content of materials created in the studio (photos, videos, etc.), including compliance with image rights of third parties, copyright and related rights, personal data protection regulations and the compliance of such materials with applicable law. The Lessor is not responsible for the content of materials created by the Lessee in the studio.
7. Image of the studio space:
The interior and arrangement of Flame Studio constitute an element of the visual identity and creative concept of the space.
The use of the image of the studio space, including its publication on social media, in promotional materials or in other communication channels, is possible after the service has been performed in accordance with the booking terms and after the amounts due have been paid.
In the event of non-payment, the Lessor may withdraw consent for further dissemination of materials showing the studio space.
8. Persons present in the studio must be adults or have written consent from a legal guardian, or be present in the company of such guardian.
9. The Lessor has the right to terminate the rental early and demand immediate vacating of the studio without refund of any amounts paid in the event of a breach of law, the provisions of these Terms and Conditions, as well as in the event of aggressive, offensive, excessively loud or other clearly disrespectful behavior by the Lessee or accompanying persons, which interferes with the operation of the studio or with other users of the building.
10. The Lessor reserves the right to refuse to make the studio available in the event of justified doubts as to the purpose of the rental or the identity of persons intending to use the studio. Due to the nature of the booking as a service provided on a specified date (Art. 38 of the Consumer Rights Act), the amount paid is non-refundable.
11. The Lessor is not responsible for items left behind or lost by the Lessee or third parties.
12. A monitoring camera is installed above the studio entrance door on the outside. Recording is carried out to ensure the safety of persons and property, and may also be used by the Lessor in the event of disputes related to a breach of the Terms and Conditions or damage to studio property.
§4. Loyalty Program
1. The Lessor may offer Lessees participation in the studio loyalty program in the form of a personal card with a points and privileges system.
2. Rules for awarding points on the personal card:
a) 1 (one) point is awarded for a booking of 1 (one) hour;
b) 2 (two) points are awarded for a booking of 2 (two) hours or more;
c) the maximum number of points for one booking is 2 (two).
3. Points are awarded only for the actually paid rental period. Points are not awarded for time provided as a gift.
4. Privileges arising from the personal card:
a) after obtaining 4 (four) points, the Lessee receives the right to 1 (one) additional studio service/option free of charge, to be chosen from the list applicable at the time of using the privilege; this right may be used with any subsequent booking;
b) after obtaining 8 (eight) points, the Lessee receives the right to +1 (one) free hour with the next booking.
5. Privileges are confirmed by presenting the original personal card on the rental day. If the card is not presented, privileges are not granted.
6. Privileges cannot be exchanged for cash and cannot be combined with other promotions, discounts or individual terms, unless the Lessor expressly decides otherwise.
7. The Lessor reserves the right to change the terms of the loyalty program, as well as to temporarily suspend or terminate its validity.
§5. Booking Cancellation
1. In accordance with Art. 38 of the Act of 30 May 2014 on Consumer Rights, the right to withdraw from the agreement does not apply to services provided on a specified date. Therefore, as a rule, a booking for a specific date and time is not subject to a statutory refund. However, we care about good cooperation and try to meet clients halfway, which is why we allow cancellation of a booking no later than 72 hours before the rental begins. In such a case, we refund 65% of the amount paid, while the remaining 35% is allocated to cover booking and cancellation handling costs, including payment and transfer commissions as well as administrative and service costs.
2. If a request to cancel or change the date is received less than 72 hours before the rental begins, a free change is not possible.
Nevertheless, we try to meet clients halfway and offer rescheduling the booking to another date for a fee:
– 50% of the booking value (new date on a weekday),
– 65% of the booking value (new date on a weekend).
3. Cancellation of a booking or change of the rental date must be notified by e-mail or Instagram. A one-time date change is possible free of charge only if the indicated notice period is observed and there is available time in the studio schedule.
4. If the Lessee submits a request to reschedule the date and the rescheduling is confirmed by the Lessor, this shall be treated as choosing to receive the service on another date instead of receiving a refund. In such a case, the Lessee loses the right to request a refund for that booking, and the amount paid is credited toward the new rental date/time.
5. The Lessor shall not be liable for lost profits of the Lessee, including unrealized sessions, cancelled orders, etc. In any case, the Lessor’s liability may not exceed the amount paid by the Lessee for the studio rental under the given booking.
6. The refund shall be made using the same payment method used by the Lessee, unless otherwise agreed, within a reasonable period, but no later than within 7 (seven) business days from the date the refund is confirmed by the Lessor.
7. Bookings made using promotional offers, promotional codes, discounts, gift vouchers and other special terms (hereinafter: “promotional bookings”) are non-refundable and cannot be changed. This means that in the event of cancellation of such a booking, no refund or date change is available, unless the terms of the given promotion expressly provide otherwise.
8. In exceptional cases related to force majeure circumstances, such as serious illness, accident or other unforeseen events, properly confirmed by documents, for example a medical certificate, hospital discharge or another reliable document, the Lessor may, at its own discretion, propose a one-time rescheduling of the booking even if the request is made less than 72 hours before the agreed date. In such a case, the amount paid for the service is non-refundable but is credited toward the new booking date. The decision whether to recognize the circumstances as force majeure and whether rescheduling is possible is made independently by the Lessor.
§6. Booking and Payment
1. Booking:
a) through the booking form on the website;
b) by e-mail: flame.studio.pl@gmail.com.
2. A booking made by e-mail requires return confirmation from the Lessor.
3. Fees are charged in accordance with the Lessor’s price list or based on individual arrangements.
4. All prices are gross prices, including taxes.
5. A booking requires prepayment within 7 days from the date of issuing the VAT invoice. After payment confirmation is sent by e-mail, the booking is considered finally confirmed.
6. Payments are made via:
a) Przelewy24, including BLIK, payment cards, Apple Pay, Google Pay,
b) or traditional bank transfer based on a VAT invoice.
7. Extension of the rental is possible only if there is available time in the studio schedule.
8. In the event of extension, the rental time is counted until the last participant leaves the studio. Fees are charged in accordance with hourly rates / the current price list.
9. Personal data is used solely for the purpose of concluding and performing the rental agreement, in accordance with the Privacy Policy.
10. The Lessor may change the booking date or cancel it in the event of force majeure or other circumstances beyond the Lessor’s contro
11. The Lessor shall not be liable for interruptions in the operation of the studio or inability to use the studio caused by circumstances beyond the Lessor’s control, such as building failures, power outages, technical installation failures, the need to carry out urgent works, actions of the building administration, force majeure, etc. In such cases, the parties shall, where possible, agree to move the booking to another date and/or provide a partial or full refund of the fee. Such settlement excludes further mutual claims, except in cases expressly provided for by applicable law.
§7. Complaints
1. The Lessee has the right to submit a complaint concerning the provided studio rental services.
2. Complaints should be submitted in writing or electronically to the e-mail address: flame.studio.pl@gmail.com.
3. Complaints may also be submitted in writing to the address: ul. marsz. Józefa Piłsudskiego 74/131, 50-020 Wrocław.
4. The complaint should include: the Lessee’s full name or company name, the date and subject of the booking, and a description of the reported objections.
5. The Lessor undertakes to consider the complaint within 7 business days from the date of its receipt.
6. The Lessee shall be informed of the result of the complaint review by e-mail to the address indicated in the submission.
7. Submission of a complaint does not limit consumer rights arising from applicable law.
§8. Withdrawal from the Agreement by a Consumer
1. As a rule, a consumer has the right to withdraw from a distance agreement within 14 days.
2. Exception: in accordance with Art. 38 of the Consumer Rights Act, the right of withdrawal does not apply if the agreement indicates the date or period of service provision (studio booking for a specific date), or if the service has been fully performed with the consumer’s express consent.
3. The rules for refunding amounts paid for studio rental and accompanying services in individual situations, such as cancellation or change of booking, resignation from Photographer services, etc., are regulated in detail in the remaining provisions of these Terms and Conditions, in particular in §5 and §6, and also, in the case of resignation from Photographer services, in §9.
4. A statement of withdrawal from the agreement, if the right of withdrawal applies, may be sent to: flame.studio.pl@gmail.com. The refund will be made no later than within 14 days.
§9. Studio Photographer Services
1. The studio provides a paid photo shoot service carried out by the studio’s in-house photographer (hereinafter: “Photographer”). The service may be provided in the following formats:
a) a session carried out during studio rental time previously booked by the Lessee;
b) a comprehensive photo shoot service in the studio with the participation of the in-house photographer, the price of which includes studio rental for the agreed period;
c) an off-site session outside the studio.
2. The current price list for Photographer services, as well as the scope of the service, by default the delivery of 25 finished photos with the Photographer’s original editing, is specified in the current studio price list available on the website and may be further clarified at the booking stage, including when choosing a comprehensive session service with the in-house photographer that includes studio rental.
2.1 If needed, the original files from the photo shoot may also be purchased for 150 PLN.
3. Photographer services are creative in nature. The style of the session, selection of frames, lighting, composition and the nature of photo editing are determined according to the Photographer’s professional judgment. The Lessee has the opportunity to review the Photographer’s portfolio before making a booking and, by ordering the service, confirms acceptance of the Photographer’s style.
4. The result of the photo shoot shall be considered properly performed if:
a) the Lessee and/or other session participants have been photographed in a number corresponding to the agreed scope of the service;
b) the photo files are suitable for use, meaning they have appropriate technical quality, sharpness and exposure;
c) the materials have been delivered within the agreed deadline.
Subjective dissatisfaction with one’s appearance in the photos, the artistic concept, poses, emotions, color correction or other aesthetic parameters does not constitute grounds for a free repeat session, additional editing beyond the agreed scope, price reduction or payment refund.
5. The time for preparing and editing the photographs is up to 14 business days from the date of the session, unless another deadline has been agreed in writing. For the purposes of these Terms and Conditions, business days mean days from Monday to Friday inclusive, excluding public holidays in the territory of the Republic of Poland.
6. In the case of the format indicated in §9 section 1 letter a), the studio rental is settled in accordance with the rules set out in §5 and §6 of these Terms and Conditions, while Photographer services are settled additionally, in accordance with the current price list, subject to the Photographer’s availability on the selected date.
7. In the case of the format indicated in §9 section 1 letter c), the session is carried out at a location chosen by the Lessee, outside the studio. The Photographer’s travel is subject to prior agreement. The Lessee covers the actual transport costs, such as fuel, tickets, paid parking and other similar expenses. In the case of a distant location, the parties additionally agree on the conditions and cost of the Photographer’s travel, including, if necessary, remuneration for travel time.
8. The Photographer’s working time is calculated according to actual involvement on the day of the session. The minimum booking unit is 1 (one) hour. Exceeding the agreed session time by more than 10 minutes is treated as an extension and is settled according to the applicable hourly rate, rounded up to each started 30 minutes, unless otherwise agreed before the session begins.
9. Remuneration for Photographer services is payable in full at the time of booking. From that moment, the Photographer and the studio have the right to begin preparations for the session, including correspondence, consultations, selection of styling and outfits, determining the location and scenario, etc.
10. In the event of resignation from Photographer services at the initiative of the Lessee, the following rules apply. Partial refund results from the costs incurred by the Lessor in preparing the session and reserving and blocking the date, including, among others, booking handling costs, consultations/correspondence, organizational preparation and payment operator costs:
a) if resignation is reported more than 7 (seven) calendar days before the agreed session date, the Lessee is entitled to a refund of 65% of the amount paid for Photographer services, unless otherwise agreed with the Lessor;
b) if resignation is reported between 7 (seven) and 3 (three) calendar days before the agreed session date, the Lessor refunds 40% of the amount paid for Photographer services, while the remaining 60% is retained by the Lessor as compensation for preparation and blocking the time of the Photographer and the studio;
c) if resignation is reported less than 3 (three) calendar days before the agreed session date, the cost of Photographer services is non-refundable.
11. Rescheduling the date and time of the session is permitted once and only if the Lessee submits the request no later than 3 (three) calendar days before the agreed session date. In such a case, the amount paid for Photographer services is non-refundable but is fully credited toward the new session date. Submitting a request to reschedule after the indicated deadline shall be treated as resignation from Photographer services and shall have the consequences specified in item 10 of this paragraph. In the event of another rescheduling or another resignation at the initiative of the Lessee, the amount paid is non-refundable.
12. In exceptional cases related to force majeure circumstances, such as serious illness, accident or other unforeseen events, properly confirmed by documents, for example a medical certificate, hospital discharge or another reliable document, the Lessor may, at its own discretion, propose a one-time rescheduling of the session even if the request is made less than 3 (three) calendar days before the agreed session date. In such a case, the amount paid for Photographer services is non-refundable but is credited toward the new session date. The decision whether to recognize the circumstances as force majeure and whether rescheduling is possible is made independently by the Lessor.
§10. Vouchers and Gift Certificates
1. The studio offers the possibility of purchasing gift certificates, hereinafter referred to as Vouchers, exclusively for photo shoot services.
2. The Voucher is a named document, prepared individually, confirming payment for the service. The Voucher entitles the holder to receive the service within the scope and on the terms indicated in its content.
3. The Voucher is valid for 6 months from the date of purchase. After this period, the Voucher expires.
4. Failure to use the Voucher within its validity period, resignation from its use or lack of willingness to use it does not constitute grounds for a refund or exchange of the Voucher for a cash equivalent.
5. The purchase of the Voucher is final and non-refundable. Due to the named and personalized nature of the Voucher, it is not subject to return, exchange or cancellation.
6. Changing the person entitled to use the Voucher requires prior notification to the Studio and its acceptance.
7. The Voucher cannot be exchanged for cash, divided into parts or combined with other promotions and discounts, unless the Studio decides otherwise in writing.
8. Booking a date for the performance of the service based on the Voucher requires prior contact with the Studio and agreement on date availability. In the event of cancellation of the agreed date, the rules set out in §9 sections 10-12 of these Terms and Conditions shall apply.
§11. Final Provisions
1. These Terms and Conditions enter into force on 6 March 2026 and remain valid until revoked or replaced by a new version.
2. These Terms and Conditions apply to bookings made from the indicated date. For bookings made before that date, the version of the Terms and Conditions in force at the time of booking shall apply.
3. These Terms and Conditions constitute an integral part of the studio rental agreement.
4. The Lessor reserves the right to amend these Terms and Conditions. The current version is available on the studio website.